kox8 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is issued by the entity that operates the kox8 platform and its associated services ("Services"). This Policy explains how we collect, use, disclose, and protect your personal information.

When you visit the kox8 website, register an account, or use any of our services, you are considered to have agreed to the terms of this Privacy Policy. This Policy applies to users residing in Bangladesh and is effective only for individuals aged 21 or older.

We are committed to protecting your privacy. Our platform uses SSL encryption technology to keep all your information secure. Contact us for any questions or concerns.

Important: This Policy may be updated at any time. In the event of changes, we will post a notice on the platform and update the date of the Policy.

2. Information Collection — What We Hold

2.1 Information You Provide Directly

We collect information you provide when creating an account or using our services. This may include:

Full name and date of birth
Email address and mobile number
National ID or passport number (for identity verification)
Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
Information you share during customer support interactions

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

IP address and device type
Browser type and version
Page views, session duration, and navigation path
Information obtained through cookies and similar tracking technologies
Login times, transaction history, and game activity

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive limited information from trusted third parties. Only the necessary information is collected in such cases, and it is stored with strict security measures.

3. Purpose of Data Use

kox8 uses your information for the following purposes:

Account Management: To create, verify, maintain, and secure your account.
Service Delivery: To operate all services including betting, casino games, and deposit and withdrawal processing.
Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to prevent fraudulent activity.
Customer Support: To assist with your requests, complaints, and questions.
Responsible Gaming: To monitor unusual gaming behaviour and ensure responsible gaming.
Relevant Communications: To send account updates, security notifications, and relevant information.
Legal Compliance: To comply with applicable laws, regulations, and guidance from regulatory bodies.
Platform Improvement: To analyse user experience and improve the quality of our services.

4. Information Sharing & Disclosure

kox8 never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Service Provider Partners

We work with trusted partners for tasks such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. They receive only the information needed for their designated tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide information to authorities to comply with court orders, government regulations, or legal requirements. Only the minimum necessary information is provided in such cases.

4.3 Fraud & Security Threat Prevention

Information may be shared with relevant authorities to assist in investigations into fraud, money laundering, or other illegal activities.

4.4 Business Restructuring

In the event of a merger, acquisition, or business transfer, user information may be transferred. We will provide advance notice in such cases.

5. Cookies & Tracking Technology

Our platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

Essential Cookies: Necessary for maintaining login state and ensuring security.
Functionality Cookies: Used to remember your preferences and settings.
Analytical Cookies: Help improve the platform by analysing user behaviour.

5.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

6. Data Security

kox8 applies industry-standard technical and administrative security measures to protect your information.

SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL/TLS technology.
Access Controls: Only authorised personnel can access your personal information, and they are bound by confidentiality agreements.
Secure Servers: Our servers are protected by up-to-date firewalls and security protocols.
Regular Security Audits: We conduct regular security audits to identify potential vulnerabilities.
Transaction Monitoring: All financial transactions are automatically monitored to detect suspicious activity.

Please note: No transmission of information over the internet is completely secure. However, we make every effort to protect your information and take prompt action in the event of any security breach.

7. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

Active Accounts: All information is retained while the account is active.
Closed Accounts: After an account is closed, certain information may be retained for a specified period based on legal and regulatory requirements.
Transaction Records: Financial transaction information is retained for the period specified by applicable regulations.
Deletion Requests: Where there is no legal obligation to retain it, information will be deleted upon your request.

8. Your Rights

As a kox8 user, you have the following rights over your own personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a copy of your information within a reasonable time.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may ask us to correct it. We will make the correction as soon as possible.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be obliged to retain certain information for legal or regulatory reasons.

8.4 Right to Object to Processing

You may object to the use of your information for marketing or profiling purposes. We will consider your request and take action where applicable.

8.5 Right to Data Portability

You may receive a copy of your information in a structured, machine-readable format.

To exercise any of the above rights, email us at [email protected]. We will process your request after verifying your identity.

9. Protection of Minors

kox8 is operated for individuals aged 21 or older only. We do not intentionally collect or process information from anyone under the age of 21.

Age is verified at the time of account registration. If we have evidence that a minor has opened an account using false information, we will immediately close that account and delete the information collected.

If you become aware that a minor has opened an account on our platform, please notify us at [email protected].

10. International Data Transfers

Our servers and data processing centres may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it is stored and processed in accordance with the protection standards set out in this Policy.

When transferring data to third countries, we put in place appropriate contracts and safeguards to maintain the security of your information.

11. Responsible Gaming & Data

We monitor information about your gaming behaviour to ensure responsible gaming. Using this information, we can:

Identify unusual or high-risk gaming patterns
Provide support to users who are experiencing problems
Effectively manage the self-exclusion facility
Effectively apply our responsible gaming policy

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Policy Changes

kox8 reserves the right to update or change this Privacy Policy as needed. In the event of any change:

We will post a notice on the platform
The "Last Updated" date at the top of the page will be changed
For significant changes, a notification may be sent to your registered email

Continued use of the platform after changes are made will be considered your acceptance of the revised Policy. We therefore encourage you to review this page regularly.